Version 1.0 · Updated 2026-04-21 · Operator: AcctTen (acctten.com)
These Terms of Service (the "Terms") govern your access to and use of the AcctTen platform ("Service") operated by AcctTen ("we", "us", "Operator"). By creating an organisation account, clicking an acceptance control, or otherwise using the Service, you (the "Customer" — acting through its authorised representative, the "OWNER") agree to be bound by these Terms and the referenced Privacy Policy.
The Service provides Singapore payroll processing, statutory compliance calculations (CPF, SDL, SHG, FWL, IR8A/IR21), leave management, GIRO file generation, employee self-service, and optional AI-assisted workflows via Google Vertex AI and related sub-processors (as listed at /privacy-policy/subprocessors).
Statutory calculation engines are maintained in alignment with published rates from the CPF Board, MOM, and IRAS. We exercise reasonable care to keep rate tables current but make no warranty that every calculation is free of error; the Customer remains responsible for review before filing and remittance.
The Customer's OWNER designates additional users and assigns roles (ADMIN, ACCOUNTANT_ADMIN, EDITOR, VIEWER, EMPLOYEE). The Customer is responsible for the accuracy of user data, the confidentiality of credentials, and all activity under its account. OWNER/ADMIN may invite, revoke, or reassign roles at any time.
AcctTen processes employee and payroll personal data on behalf of the Customer in our capacity as a data intermediary. The Customer is the data controller. Our processing is governed by the referenced Privacy Policy and, where applicable, a separate Data Processing Agreement (available on request to dpo@acctten.com). Sub-processors are enumerated at /privacy-policy/subprocessors; material changes will be notified in advance to OWNER/ADMIN contacts.
Notwithstanding any erasure request under PDPA §25, the Service retains records subject to statutory retention obligations for the periods required by Singapore law, including but not limited to: 2 years for payroll records under Employment Act §96; 5 years for income tax records under Income Tax Act §67. Account deletion triggers a 7-day grace period followed by purge of non-statutory rows; statutory rows are preserved until the applicable retention clock expires. Audit logs are retained for 7 years for regulatory defensibility.
Subscription fees, tiers, and employee-count metering are described in the in-product billing pages. Fees are billed via Stripe; subscription changes take effect on the next billing cycle. Non-payment may suspend access to payroll commit operations while preserving read access and statutory records. The Customer may terminate for convenience at any time; statutory data retention obligations survive termination.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Statutory calculations are generated from published rates; the Customer is responsible for final review before filing with CPF Board, IRAS, or MOM.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE FEES PAID BY THE CUSTOMER TO ACCTTEN IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including fraud and wilful misconduct.
The Customer shall indemnify and hold AcctTen harmless from and against any claim, loss, or expense arising from the Customer's breach of these Terms, misuse of the Service, unauthorised processing of personal data, or violation of applicable law.
We may update these Terms from time to time. The version pinned at your organisation's signup is retained on your tenant record. Material changes take effect on the next sign-in after notification; continued use after notification constitutes acceptance of the updated Terms. If you do not agree to a material change, you may terminate the Service subject to §7.
These Terms are governed by the laws of the Republic of Singapore. Disputes shall first be resolved by good-faith negotiation for a period of thirty (30) days. Failing resolution, disputes shall be referred to and finally resolved by arbitration in Singapore under the rules of the Singapore International Arbitration Centre (SIAC), with one arbitrator, in English. Nothing prevents either party from seeking interim or injunctive relief from the courts of Singapore.
Questions regarding these Terms: dpo@acctten.com